> For the complete documentation index, see [llms.txt](https://docs.c360.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.c360.org/constituents/constituent-details/taking-payments/processing-refunds.md). # Processing Refunds When you're viewing a profile from a constituent record, you can access the payment history by selecting "View History" under the Payments section.

In the "Manage Invoices" window, choose the specific line item you need to refund. Paid invoices are listed in chronological order, with the most recent ones at the top.

To process a refund, select the payment that corresponds to the invoice you want to refund. In the invoice details, enter the refund amount next to the item you wish to refund. Once you've entered the refund amount, an active "Refund" button will appear at the bottom. Click this button to process the refund.

After the refund is applied, the invoice will be updated to reflect the payment. You will also receive a notification in the top right corner confirming that the refund has been processed. In the event of an error, the notification will indicate that there was an issue. If you encounter an error, please reach out to with details of the attempted refund. **It's important to note that refunds are not reversible, and they will not return the line item back to the open invoice.** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.c360.org/constituents/constituent-details/taking-payments/processing-refunds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.