Notifications

Learn how to configure email templates to create customized parent portal notifications

There are four notifications configured to be sent when specific events happen within the parent portal. You can configure each one to use a default or customized template.

• Parent: Registration Welcome

• Parent: Registration Complete

• Staff: Parent Registration Complete

• Staff: Participant Enrollment

Parent notifications are sent to the email on file for the parent. Staff notifications can be sent to one or more email addresses, separated by a semicolon. e.g. [e-mail]; [e-mail].

If you're new to email templates, check out the docs on creating and managing templates.

Using Default Templates

To help you get started, we created four email templates that you can use out of the box. You can find these four templates in the SystemEmails/ParentPortalNotifications folder for reference.

While these work great out of the box, you should consider changing the default From Address as well as the Reply-to Address on these templates.

For convenience, these templates are named the same as the field name, in the Parent Portal settings. These are not set by default, so you'll need to select them.

Custom Templates & Merge Fields

If you would like to customize the template used for any notification, the following merge fields are available for use. Please note not every template has access to the same data.

Merge Field	Default Value	Example
parentFirstName	Parent	Sally
parentLastName		Smith
parentFullName	parentFirstName + parentLastName	Sally Smith
parentPhoneNumber		1 555-555-5555
participantsList		Susan Smith (#short-id)
newEnrollmentList		- Susan Smith (#short-id) -- Summer 23' Enrollment (waitlisted)

If you're new to merge fields, take a look at the docs and the default templates.

Example

Hey team,

The following participants have just been enrolled via the parent portal!

Parent: ${parentFullName!''}

Enrollments: ${newEnrollmentList!''}

${o_orgName!''}

Result

Hey team,

The following participants have just been enrolled via the parent portal!

Parent: Sally Smith

Enrollments:

- Emelia Smith (#1018514577)
-- After School Gymnastics (waitlisted)

- Raffael Smith (#1397000694)
-- 2023 Summer Enrollment

My Organization

Available Fields

As mentioned, not every merge field is available in every notification. Here are the fields you can use in each template.

All other standard fields, e.g. ${o_orgName!''} are always available by default

• Parent: Registration Welcome

  • parentFirstName

  • parentLastName

  • parentFullName

  • parentPhoneNumber

• Parent: Registration Complete

  • parentFirstName

  • parentLastName

  • parentFullName

  • parentPhoneNumber

• Staff: Parent Registration Complete

  • parentFirstName

  • parentLastName

  • parentFullName

  • parentPhoneNumber

  • participantsList

• Staff: Participant Enrollment

  • parentFirstName

  • parentLastName

  • parentFullName

  • parentPhoneNumber

  • newEnrollmentList